(Last updated March 2023)
Information That You Give Us
We collect personal information from you when you submit it to us, including by: (1) registering on the Sites; (2) signing up for our newsletter or other social media; (3) contacting us; (4) participating in a Site promotion or survey; or (5) generally using the Sites. This information may include, for example, your name, email address, username, password, mailing address, billing address, telephone number, date of birth, or other contact details you may provide to us when you register or update an account, sign up for email communications, or join our mailing list. We may also collect payment information such as bank account information and numbers or other financial information you share. We may combine the information we collect from you with information we receive about you from other sources, such as address update services.
Among the information we may collect from you, the following types of information are characterized as “Sensitive Personal Information”: your social security number, driver’s license, and state identification card numbers; precise geolocation (if you permit us to obtain your precise geolocation); your racial and ethnic origin; your biometric data; the combination of your email address, financial account, debit card or credit card with security or access code, password or other credentials allowing access to your account.
In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses of your personal information, including your Sensitive Personal Information. If you reside in such jurisdictions, you may have additional rights which are detailed below: see “Access, Correction, & Deletion” and “Your California Privacy Rights.”
Information We Collect Automatically
When you visit the Sites, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites, keystrokes typed, movement of the mouse or pointer, and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.
We may also use web beacons on the Sites, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your visit to the Sites, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Sites. Web beacons help us analyze our Site visitors’ behavior and measure the effectiveness of the Sites and our advertising. We may work with service providers that help us track, collect, and analyze this information.
We may combine and draw inferences from the information we collect through cookies and web beacons with other information we have collected from you or information from other sources in order to draw create a profile about reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Information We Collect From Other Sources
We may also collect certain information from third parties, including legal information (e.g., fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims, and accidents) and, if you interact with us through a social media service or log in using social media credentials, information from your social media account (e.g., your name, email address, age, gender, and location).
Use of Information
We use your personal information for the following key legal purposes:
- to contact you: subject to applicable law, we or our third-party service and business providers may send you communications; especially if you have subscribed to one of our services or regarding the Site. Such communications are designed to make your experience of our Site more efficient and may include, but are not limited to, communications about SJF and other notifications including important news that could affect your relationship with us. Where required under applicable data privacy laws, we will not send you marketing communications without your prior consent;
- for legal purposes: we may use and share personal information for legal purposes, including financial, regulatory, tax and other legal obligations and to respond to governmental or regulatory requests or subpoenas or for litigation purposes;
- for our legitimate interests and those of a third party: we may use your personal information to manage our legal, regulatory, financial and business requirements, including obtaining legal advice, in the course of disputes and litigation, internal and/or regulatory investigations and other legitimate interests; we also use your personal information for our legitimate marketing purposes and we may share your data with third parties, such as our sponsors, where we consider this meets our legitimate interests or those of our sponsors, whilst respecting users’ data privacy rights;
- for our business purposes: we may use your personal information to help us learn about the usage of our Sites, identify and fix issues with our Sites, and otherwise manage the objectives of our organization;
- for other purposes: subject to applicable law, we may use your personal information for additional purposes in connection with the Sites or SJF’s business, where you have provided your prior consent.
If you sign up for our mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the ‘unsubscribe’ button.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see below “Interest-Based Advertising.”
Disclosure of Information
Please note that if you voluntarily submit any personal information for posting on the Sites, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time. Other companies may also use such technology to advertise on our Sites.
You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
Access, Correction, & Deletion
We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data or object to our processing of your personal information or ask that we provide it to another provider. We may still need to retain it for legally permitted purposes, and this will be explained to you if necessary.
If you need assistance correcting or updating your personal information or would like to request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.
Retention of Personal Information
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for a period of 5 years thereafter in the event of any potential disputes, unless otherwise provided in agreements between you and SJF or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made de-identified.
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Sites. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect, and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
The Sites are not directed to children, nor do we knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.
Right to Removal of Posted Information—California Minors
If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Sites. To request removal of such information, you can contact us as provided below. Upon receiving such a request, we will make sure that the information is not publicly available on the Sites, but the information may not be completely or comprehensively removed from our systems and databases.
Visitors from Outside the United States—Cross-Border Transfer
Right to Lodge Complaints
We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.